Policies

Policies of the Spinning Wheel B&B

We work hard to make sure guests have the best stay possible. Please review the following information before reserving a room with us.

Check In

Check Out

Reservations

Payment Methods

Deposits

Cancellation

Walk-In guests are welcome based on availability. Check in time is between 4-6 p.m. We can accommodate earlier afternoon arrivals with prior notice. If you arrive a little early and your room is not ready, you are welcome to park in our parking area at the back of our property, relax on the front porch, or take a walk and explore our town. There is a shared downstairs bathroom for your use while relaxing downstairs or on the porch. If by chance you will not arrive by 6pm, please call us at 757- 787-7311 and let us know what time you will be arriving.

Check out time is 11am. We can accommodate a late check out at noon if we have advance notice.

Reservations are accepted by phone or email only. However, email reservations are not confirmed until you hear back from us. Please advise us of an approximate arrival time if other than 4-6pm, or if there is a change, so we can be sure to be able to greet and welcome you. Let us know in advance if you have any dietary restrictions. We can usually prepare anyone with dietary restrictions a delicious breakfast!

A credit card (Master Card or Visa) will be required to reserve a room. We also accept personal checks, Traveler's Checks or cash. Identification will be requested. Guests using Gift Certificates must inform us when making your reservation. If a check bounces or credit card is rejected an extra fee of $50 will be incurred and will be due immediately.

Deposits of 50% including tax will be required for stays longer than 3 nights at the time of booking. Extended stays or booking multiple rooms are determined on an individual basis or by contract.

Cancellation policy is 10 days. A cancellation is not considered processed unless you speak to one of the owners or managers of our B&B. Full refunds will be made, or no charges processed, for cancellations with prior notice of 10 or more days. A cancellation fee of $25 per room, plus the cost of the room, will be charged if you cancel within the 10 day cancellation period. Multiple room bookings or extended stays (more than 3 nights) have longer than a 10 day cancellation period and are determined on an individual basis or by contract. We regret that we are unable to give any refund if you change your reservation (shorten it by arriving late or departing early, or reducing the number of rooms) within 10 days prior to your original arrival date. We understand that your plans may change but please understand we are a small business and we need to adhere to our policies. Last minute cancellations make it almost impossible for us to re-book your room. This really affects us!

Children & Families

Children over 10 years old are welcome. We are concerned that younger children will have more trouble with our steep staircase, but they will be considered on an individual basis. Two of our adjacent smaller rooms on our third floor may be booked together for your family. Only our larger first floor room can accommodate a roll-away bed. An extra $25 charge is incurred for a third person and/or use of the twin roll-away bed. Children are requested not to eat other than in our dining room.

We are a Non-Smoking B&B

Please respect our non-smoking policy indoors. If smoking occurs inside the B&B, there will be a cleaning charge of $100 and the guest will be asked to leave. However, smokers are welcome to use our outdoor sitting areas. No candle or incense burning in guest rooms please!

Wear & Tear

Normal "wear and tear" is expected. We understand that accidents happen and ask you to notify us immediately of any damage, spills or plumbing issues. We would like to address and rectify problems as quickly as possible. Beware of certain liquids that stain easily: suntan and sunscreen lotions, and wines. We will try our best to avoid charging for accidents. However, for missing items and damage which requires repair and/or a cleaning service, the guest will be held responsible.

Pets

Our B&B is pet friendly. Quiet pets under 50 lbs. are welcome in our larger Front Guest Room which is located near the front door for easy accessibility. Pets other than dogs or those exceeding the weight limit are considered on an individual basis. We supply a water and food bowl (with a yummy treat) for your convenience. We request you crate your over-active pets or those that are prone to chewing. Sorry, they are not welcome in the dining room or on furniture. There is a pet fee of $15 per pet, per each night.